If you are ordering online there is not set minimum quantity for your order. If you are ordering via our fundraising order form for a school fete or community events there are minimum order quantities which are specified on our order form. You can download and view our order form on the hyperlink below: https://www.showbags.com.au/media/landingpage/Fundraiser_Flyer.pdf
If you wish to return products for a refund, you should follow these guidelines: Contact sales@bensonstrading.com.au with your return request, including all details on the contents you wish to return, complete a Return Acceptance Form which can be obtained from the customer service team. Please note, products must be returned in their original packaging and in re-saleable condition. We only accept returns of full unopened cartons for novelty bags only; due to health risks we do not accept confectionary bags for refunds. Return goods will not be accepted if a return has not been approved by the customer service team.
Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. You can obtain a shipping “quote” before proceeding to checkout.
We aim to have all orders dispatched within 2 business days of receiving payment. We attempt to have all deliveries arrive within 3-7 working days of dispatch date. All orders are sent from Melbourne. If you live in WA, NT, Far North Queensland or remote rural areas it may take a few extra days for delivery. Certain periods of the year are seasonably busy and deliveries may be delayed slightly longer. You can specify a delivery date on our order form and we will endeavour to deliver on the day requested
Accepted Payment Methods Online:
Credit Cards
Visa
MasterCard
PayPal or PayPal Express
Afterpay
Contents of showbags may vary according to product availability. Replacement items are at minimum of equal or greater value to the original item.
When you place an order online, you will receive an auto-generated confirmation email with your order details and order number. If you have not received this email your order may not have gone through successfully. If payment has been made from your account and you have not received an order confirmation you can contact our sales team on (03) 9369 9929 and we can advise you of the status of the order.
All pricing on our website is in Australian dollars. we will bill your method of payment in australian dollars and your card company will convert the charges for you.
where delivery fees apply, they are charged in addition
Pricing and offering are different online than what can be found at events. At events we run special promotions that are only available in one channel and location.
If you have forgotten your password, please select the sign in button and the forgot password. Enter in your email and we will send you an email with details on how to set up your new password
Visit ‘My Account’ and select ‘Edit address’
Visit ‘My account’ and click on ‘My orders’
Click on ‘My account’ and then ‘Edit Account’
All orders are subject to stock availability. Should an item be sold out, we will contact you via phone or email and refund the monies paid for the item to the original method of payment.
All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour.
Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.